Call Center Customer Support - Entry Level

Job Description:

This role will provide Tier 1 application and process support for users of an international software application for the insurance industry. You'll be providing front-line support to customers, helping get them back to doing what they need to do, as fast as possible. This means taking support tickets via phone and e-mail and dealing directly with our customers on an ongoing basis.


Key Responsibilities:

  • Provide knowledgeable, effective and efficient customer service to customers in person or on the phone

  • Handling a high volume of inbound calls from clients in a prompt and professional manner

  • Assisting clients making claims reports

  • Meeting targets

  • Helping clients make changes to their claims

  • Provide input into team meetings, standards, procedures, and special projects

  • Provide exceptional customer service Work 40-hour week, participate in shift


Qualification:

  • Strong writing & communicate skills

  • Ability to multi-tasking

  • Strong attention to detail

  • Work with minimal supervision

  • Adapt into a growing and changing environment

  • Passion for helping people

  • Minimum high school diploma Minimum of 6 months experience within a call center environment

  • Strong social skills

  • Great listening skills

  • Basic computer knowledge

  • Required Languages: Fluent and solid in English, both spoken and written If you are also fluent in spoken and written French, we consider it a bonus for you and us!