Food & Beverage Assistant Manager
$38,000.00-$45,000.00 per year
A hotel and resort consortium with 100+ full time employees is looking for a Food & Beverage Assistant Manager for one of its resort. The Assistant Manager is responsible for food and beverage services and production throughout this resort
Duties and Responsibilities
Maximize the sales efforts with a combination of excellent sales and customer service skills
Ensure at all times the health and hygiene standards are adhered to government regulations and monitor the daily hygiene and work practices in both service and production.
Provide excellent customer service by resolving issues, addressing inquiries and anticipating our guests’ expectations with a positive and friendly attitude.
Establish customer service guidelines within the department and give staff greater authority to make decisions pertaining to guest satisfaction.
Build and maintain respectful, positive working relationships with staff, supervisors, outside agencies and guests to ensure seamless flow of communication interdepartmentally and amongst the management team.
Work with all managers and staff to maintain exceptional quality while meeting guest expectations.
Processing time sheets by documenting hours, banked days and holiday pay requests.
Assists in delivering effective orientation and training for new staff and professional development activities for experienced staff are planned and implemented.
Monitors employee dress codes according to policies and procedures.
Reading guest comments and following up on issues to maintain excellent customer service levels.
Addresses guest complaints and advises the Manager about appropriate corrective actions taken.
Meet with F&B Manager weekly to review all catering preparation of upcoming events.
Ensuring all staff is aware of and complies with food service standards.
Assists in completing health and safety inspections of the kitchen and food & beverage areas.
Assists in monitoring purchasing and receiving procedures to ensure proper quantity, quality, and price for all purchases.
Maintains records of special events, house counts, food covers and daily business volumes.
Works with Sales & Marketing to approve external and internal marketing and sales promotion activities.
Assures that all applicable policies and procedures are followed.
Assures that all standard operating procedures for revenue and cost control are consistently followed.
Ensuring customers receive high quality, well presented food & beverage items.
Ensuring a clean, organized and well-maintained Front of House.
Takes ownership and leads the department when Manager is not available
Assists in implement and monitor sanitation and cleaning schedules.
Assists in monitoring all product invoices related to F&B.
Assists in monitoring all legal requirements are consistently followed, including wage/ hour and federal and provincial laws for food safety and the sale/consumption of alcoholic beverages.
Establishes and maintains professional business relations with vendors.
Completes periodic china, glass, and silverware inventories.
Completes any other duties as assigned by Management.